Business Process Review

gexcon is experienced at studying contact centres to understand and document exactly how things are done now. The results can often surprise the business owners and management; it is often amazing the misunderstandings or shortcuts that creep into our practices often despite our best intentions and efforts.

Having clearly defined your current activities, it is usually clear the steps your then need to take, the services you need to acquire, and/or product you need to discard and/or acquire to improve your business. At gexcon we can provide recommendations as part of this review.

Business Process Improvement

Taking the Business Review above, gexcon can discuss the recommendations with regard to your business and agree on an implementation strategy. The difference with gexcon and other consultants is that we will guarantee the results.

Once a strategy is agreed, gexcon will work with your business until the targets are achieved.

Technology Review

All too often businesses inherit or acquire technology to address specific needs without realising that technology's true potential. gexcon will review your current technology and advise how this can be further utilised to improve your efficiencies, reduce costs, and enhance customer service with minimal or no capital or service expenditure. gexcon is even able to procure the necessary skills if services are required to assist you in programming or reconfiguring your technology to achieve these goals.

Technology Acquisition

gexcon can support your business through the request for information (RFI) and tender (RFT) processes by developing documents that reflect your true business requirements while be cognisant of the technologies available in the marketplace.

Technology Implementation Management

gexcon has competence with a wide range of technologies from PABX vendors, Data vendors, Telco Carriers, Hardware and Software vendors. We are able to bridge that difficult gap between technologists and your business to ensure you know what is happening and are not 'in the dark' just because your expertise is not in these technologies - you are experts in your business.

Web 2.0

gexcon is at the leading edge with the latest technology trends such as SaaS, Presence and VoIP technologies. If you want to better understand how these technologies might assist your contact centre and even your wider enterprise, then gexcon can help.